Ans. Yes we provide COD service for any customers.
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If you have an online account with us then you can view our order under 'order tracking'. Generally, the signature and name of the receiver shall be shown online. We provide printed bill also to sender and receiver and one copy is kept with us for record. You can call us for any inquiry related to POD.
Ans. We will be required proper documentation for pick & drop as per state and central govt. rules and regulation.
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We have a direct delivery option. We can send our messenger as per your instruction and he/she can wait there for the parcel and wait charge shall be applicable.
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For same day delivery our call in cut off times are as follows: Direct 7:00pm Hot Services 5:00pm Rush Service 5:00pm Regular Service 2.00pm
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You can set up an account by clicking on the 'Direct billing apply now' tab, it generally takes 1-3 days to set an account up, We accept all types of payment including direct deposit for payment of account.
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Bulky shipments are rated at approx. 7kg per cubic foot. To calculate the weight of a bulky shipment multiple the Width x Height x Length in inches and then divide by 115. This will give you the weight.
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Our messenger waits for 5 minutes for the pickup. If it is taking time our messenger will contact customer for further instructions. Our messenger can come back again when the parcel is ready and there will be a nominal charge for a no pick up which is half of shipment charges. If the customer requests the driver to wait then there is a charge depending upon the parcel to be pickup.
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Yes, We accept Visa, Master Card. American Express, cash or company cheque.
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Our office hours are 10.00 am to 7:00pm Monday to Saturday, but we have drivers on call 24/7 days a week. All orders must be pre-booked within regular business hours. When placing a call please provide us with the hours of operation of the shipper and receiver.
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If the address is wrong then we will contact the customer for re- instruction for the delivery. If no address is provided then the shipment will be returned to the customer.
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Yes you can place order but actually hours of service are based on our office hours so if you place an order after 7 pm then start time of the pickup/drop shall be considered at 10 am the next day.
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We have trained messenger for the transportation of Dangerous Goods as required by Indian transport. We do not take any surcharge for dangerous goods delivery. But we require proper documentation and warning instructions from the customer.
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Yes you can call in our office and You can also view and track all your orders in your account at our website, whether they are placed online or called in our office for pickup and drop.
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For some reason if a receiver is not available when our messenger attempts to deliver we can take authorization to leave the parcel as per sender instructions. In case of document. It can be either slot in under the door or can be drop in drop box. If we do not get instruction from the sender then we can hold the delivery for a 2nd attempt or take it back to sender.